Techniques › T1213.004 › AN1520
AN1520 Analytic 1520
SaaS · attack.mitre.org · ATT&CK Enterprise v19.2
<p>Anomalous high-volume access to customer records in CRM software by a non-CRM admin user account, especially following initial authentication from a rare location or device. Behavior includes abnormal access to PII fields or data exports within a short time window.</p>
- Detects
- T1213.004 Customer Relationship Management Software
- Part of
- DET0550 Detecting Suspicious Access to CRM Data in SaaS Environments
Log sources and channels
Exactly as MITRE states them in x_mitre_log_source_references. Where a channel is vague, it is vague in the source; kevmap does not tidy it.
| Log source | Channel | Data component |
|---|---|---|
| saas:salesforce | DataExport, RestAPI, Login, ReportExport | DC0038 Application Log Content |
| m365:signinlogs | UserLoggedIn | DC0067 Logon Session Creation |
Mutable elements
Parameters MITRE marks as environment-specific. These are the knobs you are expected to tune; they are why an analytic is not a rule.
| Field | Description |
|---|---|
TimeWindow | Duration over which bulk CRM queries occur (e.g., 1 minute, 5 minutes); varies by organization usage pattern |
UserContext | User's CRM role, department, or job function (e.g., non-sales user accessing customer PII) |
AnomalousExportThreshold | Number of CRM objects (contacts, deals, logs) accessed or exported above normal |
SourceLocation | Rare or impossible geolocation/IP address for legitimate CRM user access |